Support My account

How can we help?

Guides for every feature, and fixes for the hiccups.

🚀Getting started

Install MyTVGuide on your Android TV box
Connect your IPTV provider
Your free trial & activating the app
Set up your favorites (do this first!)
Activating when you cannot scan the QR code

📺Using MyTVGuide

The TV Guide
Remote Control Guide
Favorites: lists, colors and numbering
Movies & TV Series
Recording & instant capture
Settings, explained in one line each
Keeping MyTVGuide up to date
Getting more days in the TV guide
Back up & restore your setup
Getting recordings off the box

🛠️Troubleshooting

A channel plays sound but shows no picture
Guide data won't download
Picture doesn't look like real 4K / HD
A recording won't play
A remote button does nothing
Audio is out of sync
The app misbehaves — the 60-second reset ladder

Can’t find it? Most playback and guide problems are covered under Troubleshooting above — and the 60-second reset ladder clears most one-off glitches on its own.For account, billing or activation questions, get in touch with your Support ID from Settings → Account.