Terms & Conditions

These Terms govern your use of MyTVGuide ("we," "us"). By creating an account, checking the agreement box at signup, or using the MyTVGuide application ("the App") or this website, you agree to these Terms. If you don't agree, don't use the App or this site.

MyTVGuide is a media player and program guide interface for content that you provide access to through your own third-party media or streaming service (for example, an Xtream Codes or M3U playlist source). MyTVGuide does not supply, host, broadcast, or endorse any television channel, video-on- demand content, or programming accessible through a source you connect to the App, and is not affiliated in any way with any operator, broadcaster, network, rights holder, or provider of any such TV service, program, or broadcast feed, of any type, in any country. You are solely responsible for the legality, in your jurisdiction, of any service or content source you connect to the App, and for your own conduct and any subscription, purchase, or other action you take with any third party outside of the MyTVGuide application and website. You agree that MyTVGuide is not responsible or accountable for any such third-party service, content, or action.

The App includes a 14-day trial period tied to your device. After the trial, continued use requires an active paid subscription purchased through this website.

Subscriptions are billed annually in advance via our payment processor, Stripe, and renew automatically unless cancelled. Then-current pricing is shown on our Pricing page. You can update your payment method, view invoices, or cancel auto-renewal at any time from your account portal, which is a Stripe-hosted billing portal.

Cancellation. Cancelling turns off auto-renewal. You keep access until the end of the billing period you already paid for. We do not provide refunds for unused time within a billing period.

Device limits. Each plan permits a limited number of active devices at a time, shown at checkout and in your account portal. Registering a device beyond your plan limit may be allowed for a short grace period before the oldest inactive device is automatically deactivated.

You agree not to:

• Attempt to circumvent device limits, trial limits, or subscription enforcement.
• Use the App in a way that violates the terms of your media source provider or applicable law.
• Attempt to reverse-engineer, decompile, or interfere with the App's operation or backend systems.
• Share account credentials in a way that exceeds your plan's device limit.

We reserve the right to suspend or terminate accounts that show patterns consistent with abuse (for example, unusually high device-registration velocity or credential sharing across many concurrent devices), with or without notice.

If you connect a third-party media source to the App, any username, password, or playlist URL you provide is stored, encrypted, to enable the App to load your channels and guide data. We do not issue, resell, or endorse any media source. Any dispute, outage, or legal issue relating to your media source is between you and that provider.

Referral rewards and promotional codes, where offered, are subject to change or discontinuation at any time and have no cash value.

The App and this website are provided "as is" without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation, or that any particular media source will function correctly with the App.

To the maximum extent permitted by law, MyTVGuide is not liable for indirect, incidental, or consequential damages arising from your use of the App or this website, including issues arising from third-party media sources.

We may update these Terms from time to time. Continued use of the App or this website after a change constitutes acceptance of the updated Terms.

Questions about these Terms: open a support ticket from your account portal.