Your MyTVGuide account is the email address you used when you started your free trial or chose a plan. You sign in to it at mytvguide.tv/portal — that is where your plan, your TVs, the full help articles and your support tickets are.
- 1Not sure which email it is? On the TV, open Settings → Account. It shows the account this TV is signed in to, partly hidden for privacy (for example s***@gmail.com).
- 2Never set a password, or forgot it? On the sign-in page at mytvguide.tv/portal, type your email, then choose “New here or forgot your password? Set it by email”.
- 3Open the email from MyTVGuide and follow its link to choose a password. If it has not arrived after a few minutes, check your spam or junk folder.
- 4Back at mytvguide.tv/portal, sign in with your email and the new password.
Note:For your privacy, the sign-in page never says whether an email address has an account. If no password email arrives, even in spam, that address is probably not the one your account uses — check Settings → Account on the TV.
Note:Still stuck — no password email even in your spam folder, or you no longer use that email address? Send us an account access request from mytvguide.tv/account-access. We reply to the email address you give; we never send account details to an address that is not on the account.
Note:TV signed in to the wrong account, or not linked yet? See “Signed in to the wrong account? Change account” and “Activating when you cannot scan the QR code”.