Using MyTVGuide

Signed in to the wrong account? Change account

See which account the TV uses, sign out, and link the right one.

Settings → Account shows the account this TV is signed in to, partly hidden for privacy (for example s***@gmail.com). If a restore brought back an old or unexpected setup, this is the first thing to check.

  1. 1Settings → Account → “Change Account / Sign Out”.
  2. 2Read the confirmation and choose Sign Out.
  3. 3The TV returns to the QR code screen. Scan it (or use the short code) and sign in with the account you want.
  4. 4To bring that account's setup back, use Settings → “Restore from Cloud” and check the account and backup date before you confirm.
Note:Signing out deletes nothing: your connections and favorites stay on the TV, and the account's cloud backup and registered devices stay exactly as they are. The TV will not copy the previous account's setup into the new account on its own — only if you choose “Back Up to Cloud” there.
Note:This TV stays registered to the account you signed out of (you can see that account's TVs on your account page at mytvguide.tv). Plans limit how many TVs an account can use, so the account you link next needs a free place for this TV.

More in Using MyTVGuide

Still stuck? Two things fix most one-off problems before anything else: the 60-second reset ladder , and a refresh of your provider’s lineup. Neither touches your favourites, settings or connections.

If it is an account, billing or activation problem — or the steps above genuinely did not help — get in touch with your Support ID from Settings → Account. Can't sign in? Account access help.