Getting started

Activating when you cannot scan the QR code

There is a short code next to the QR — you never need a working camera.

The activation screen on your TV shows a QR code and, underneath it, a short code of about six characters. Either one works — the code is there for exactly this.

  1. 1On your TV, open Settings → “Link this TV to your account”.
  2. 2Note the short code shown under the QR code.
  3. 3On a phone or computer, go to mytvguide.tv/activate
  4. 4Type the code into “Can't scan?” and choose Go.
  5. 5Sign in, or choose your plan. Your TV signs itself in within a few seconds.
Note:Codes are deliberately short-lived. If yours has expired, go back to the TV screen and generate a new one — nothing is lost, and your place in the sign-up is kept.
Note:Typed the code and it says expired or invalid? Each code works once and only for about ten minutes. Generate a new one on the TV and type it straight away — letters and numbers exactly as shown.

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Customers can read every guide after signing in: Help Center.

If it is an account, billing or activation problem, get in touch with your Support ID from Settings → Account. Can't sign in? Account access help.