Getting started

Your free trial & activating the app

How the 14-day trial works and what happens after it ends.

Every new device gets 14 days of the full app, free. Your remaining days are shown under Settings → Account, along with your device's Support ID.

When the trial ends, the app shows an activation screen with your Support ID. To keep watching, activate at mytvguide.tv/activate, then press “Check Again” on the TV.

Note:Reinstalling the app does not restart the trial — the trial belongs to the device.

More in Getting started

Still stuck? Two things fix most one-off problems before anything else: the 60-second reset ladder , and a refresh of your provider’s lineup. Neither touches your favourites, settings or connections.

If it is an account, billing or activation problem — or the steps above genuinely did not help — get in touch with your Support ID from Settings → Account.