Getting started

Subscribing through Amazon

Start your free trial with your Amazon account, restore it on another TV, cancel, and what to do if prices or Amazon's window look wrong.

If you installed MyTVGuide from the Amazon Appstore, you can start your 14-day free trial and pay with your Amazon account. Amazon handles payment, renewals and cancellation; MyTVGuide never sees your card.

  1. 1Open MyTVGuide and choose “New to MyTVGuide? Start your 14-day free trial”.
  2. 2Choose Solo (1 TV) or Duo (2 TVs), then Start free trial.
  3. 3Confirm in Amazon's window. The app sets up your account on the TV by itself.
Note:Already subscribed on mytvguide.tv? Choose Back on the plan screen and sign in with the QR code instead, so you don't pay twice.
Note:Prices or currency not what you expected? Amazon shows the prices of the Amazon store your Amazon account belongs to. If that is not the right store for where you live, change Country/Region in your Amazon account's content and device preferences. Then, on the TV, open Settings → Account & Profile Settings → Sync Amazon Content, and open MyTVGuide again.
Note:Amazon's window didn't appear, or the remote stopped responding while it was opening? Press Back once. If the app says the window didn't open, nothing was charged: check that In-App Purchases is on in Settings → Applications → Appstore, then try again. If you finished the purchase but the app didn't confirm it, choose Restore Amazon purchase.

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Customers can read every guide after signing in: Help Center.

If it is an account, billing or activation problem, get in touch with your Support ID from Settings → Account. Can't sign in? Account access help.