- 1Open Settings → Remote key test.
- 2Press the dead button — its technical name appears on screen.
- 3Send that name to support (mytvguide.tv/support) and we add it to the next update. Standard buttons (GUIDE, colors, media keys, * and #) are already mapped.
Troubleshooting
A remote button does nothing
Map any unrecognized button in a minute.
More in Troubleshooting
- A channel plays sound but shows no picture
- Guide data won't download
- Picture doesn't look like real 4K / HD
- A recording won't play
- Audio is out of sync
- The app misbehaves — the 60-second reset ladder
Still stuck? Two things fix most one-off problems before anything else: the 60-second reset ladder , and a refresh of your provider’s lineup. Neither touches your favourites, settings or connections.
If it is an account, billing or activation problem — or the steps above genuinely did not help — get in touch with your Support ID from Settings → Account.