Support
TV providers deliver different stream formats and guide data, which can affect picture, sound and listings. Our diagnostic review can help identify the cause, but issues originating in your provider’s service may require their assistance to resolve.
Install MyTVGuide on your Android TV box
Sideload the app in about two minutes with the Downloader app.
Your free trial & activating the app
How the 14-day trial works and what happens after it ends.
Activating when you cannot scan the QR code
There is a short code next to the QR — you never need a working camera.
Signed in to the wrong account? Change account
See which account the TV uses, sign out, and link the right one.
Can't sign in to your account?
Set or reset your password, find which email your account uses, and get back into the portal.
🎫 Open a support ticket
Sign in to your account portal and open a ticket there — it keeps the whole conversation with our team in one place. Send Diagnostics from the TV first (Settings → Support → Send Diagnostics, or press RIGHT while watching → Diagnostics → Send), then choose that report under Attach a recent report when you open the ticket. Reports from a TV signed in to your account are listed there automatically.
Open a support ticketCan't sign in? Account access help
📚 Browse the Help Center
Most questions are answered instantly by the guides above — worth a quick look before you open a ticket.
Open Help CenterBefore you open a ticket
- App version: Settings → About (updates install over the top — how to update).
- Channel problems: note the channel name, then send diagnostics while that channel is playing (RIGHT → Diagnostics → Send).
- Provider questions (missing channels, stream limits, account renewals) are answered by your media/streaming provider — MyTVGuide is the player, not the content service.