Troubleshooting

The app misbehaves — the 60-second reset ladder

The three steps that fix most one-off glitches.

  1. 1Fully close and reopen the app (long-press home → close, or restart the box).
  2. 2Left menu → Refresh to re-sync your provider's lineup.
  3. 3Still odd? Settings → System → Clear image cache, then restart the app. Your favorites, settings and recordings are never touched by these steps.
Note:Nothing above deletes your connection or favorites. “Reset preferences” and source deletion are the only destructive actions, and both ask first.

More in Troubleshooting

Still stuck? Two things fix most one-off problems before anything else: the 60-second reset ladder , and a refresh of your provider’s lineup. Neither touches your favourites, settings or connections.

If it is an account, billing or activation problem — or the steps above genuinely did not help — get in touch with your Support ID from Settings → Account.