Getting started

Set up your favorites (do this first!)

Favorites drive the guide, the channel popup and quick tuning.

MyTVGuide is built around your favorites list: the guide shows it by default, the channel popup while watching uses it, and every channel in it gets its own easy number (1, 2, 3…).

  1. 1Open Channels (the button at the bottom of the guide, or left menu → Channels). Browse a bouquet on the left; the middle column lists its channels; the right column shows a live preview and buttons.
  2. 2The middle column is for administering your list: OK (or BLUE) on a channel simply toggles its star for the list you're currently editing — it does not start playing.
  3. 3Check “Change list (now: …)” under the preview to see and switch which list you're editing. Opening a favorites bouquet on the left also switches to editing that list.
  4. 4To actually watch a channel, move right into the preview column and press the Watch button.
  5. 5Repeat for the channels you actually watch — 20 to 50 works great.
  6. 6Open the Guide: it now shows just your list, numbered 1…N.
Note:You have three lists, each with its own star color, and one channel can be on several lists at once — its row shows a star per list. Rename lists and pick the default under left menu → Favorites.

More in Getting started

Still stuck? Two things fix most one-off problems before anything else: the 60-second reset ladder , and a refresh of your provider’s lineup. Neither touches your favourites, settings or connections.

If it is an account, billing or activation problem — or the steps above genuinely did not help — get in touch with your Support ID from Settings → Account.