Using MyTVGuide

Recording & instant capture

Record live TV, capture moments, and manage storage.

Note:Important: recording uses a second connection to your provider. Most basic IPTV plans allow only ONE stream at a time — recording the channel you're watching (or another channel while watching) can produce a broken file on such plans. If a recording won't play, this is almost always why.

More in Using MyTVGuide

Still stuck? Two things fix most one-off problems before anything else: the 60-second reset ladder , and a refresh of your provider’s lineup. Neither touches your favourites, settings or connections.

If it is an account, billing or activation problem — or the steps above genuinely did not help — get in touch with your Support ID from Settings → Account.