Using MyTVGuide

Remote Control Guide

Every button, in the guide and while watching — including what to do if your remote has no coloured keys.

MyTVGuide is built for two kinds of remote. A full TV remote (Formuler and most Android TV boxes) has GUIDE, MENU, INFO and four coloured keys. A basic remote (Fire TV Stick, many streaming sticks) has none of those — just a D-pad, OK, Back, and play/pause. Everything below works on both: the coloured keys are shortcuts, never the only way in.

IN THE GUIDE

UP / DOWNMove between channels. The preview at the top keeps playing whatever you were last watching.
LEFT / RIGHTMove backwards and forwards through the schedule.
OK (tap)First press starts that channel in the preview; press again on the same channel to watch it full screen.
OK (press and hold)Opens the left menu — Guide, Movies, TV Series, Favourites, Settings.
BACKReturns to the channel you were watching, full screen. From the bottom bar, goes back to the channel list first.
PLAY / PAUSE or INFOJumps the cursor down to the bottom bar (Settings, Movies, TV Series, Favourites, Search, Remind, Go to Now, ±1 Day). Nothing is playing while you browse, so these keys are free.
MENUOpens the left menu — the same as holding OK.
Number keysTune straight to a favourite by its number, when favourites numbering is on.
Note:No coloured keys, no GUIDE, no MENU? Everything above is reachable without them. Hold OK for the left menu, and press PLAY/PAUSE to reach the bottom bar, which carries every action the coloured keys trigger.

COLOURED KEYS IN THE GUIDE

REDChannel menu — add to favourites, set a reminder, record, channel info
GREENSet a reminder for the highlighted programme
YELLOWGo to Now — jumps the schedule back to the current time
BLUESwitch favourites list or channel group
★ (Formuler)Favourites picker
# (Formuler)Live TV search

WHILE WATCHING LIVE TV

LEFTChannel popup — your favourites with what is on now; wraps top to bottom
RIGHTPlayer controls: timeline, pause/skip, audio sync, subtitles, jump interval, record, diagnostics
DOWN or INFOInfo bar with five buttons ready for the D-pad — Main Menu, Guide, Subtitles, Audio sync, History. The cursor starts on Guide, so DOWN then OK goes straight there.
UPChannel options menu
OK (tap)Volume (press again to mute)
OK (press and hold)Opens the guide instantly — this is how you reach the guide on a remote with no GUIDE key
BACKSwaps between your last two channels
BACK (press and hold)Your last four channels as cards; the highlighted one previews live
CH+ / CH−Straight to the next or previous channel
GUIDEOpens the guide (the picture carries on in the preview)
MENULeft menu. The stream stops while it is open and resumes when you close it — providers usually allow only one stream at a time.
REDInstant capture, at the length set in Settings
GREENSubtitles / CC
YELLOWAudio sync
BLUERecently watched channels
NumbersTune to a favourite by its number

IN MOVIES AND TV SERIES

OK (tap)Opens the title
OK (press and hold)Marks it for removal when you are tidying a favourites list
BACKGoes back one step — out of an episode list, then out of the series, then to the main menu
MENUDeliberately does nothing inside a film, a series or while watching. It only opens the left menu from the Guide, Movies and TV Series home screens, so it can never interrupt what you are watching.
Note:If a button does nothing at all, see “A remote button does nothing” in Troubleshooting — Settings → Advanced has a Remote key test that names each button as you press it.

More in Using MyTVGuide

Still stuck? Two things fix most one-off problems before anything else: the 60-second reset ladder , and a refresh of your provider’s lineup. Neither touches your favourites, settings or connections.

If it is an account, billing or activation problem — or the steps above genuinely did not help — get in touch with your Support ID from Settings → Account.