Using MyTVGuide

Watch a programme that has already finished

Some channels let you play back the last day or two. Here is how to tell which, and what it means when nothing comes back.

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Still stuck? Two things fix most one-off problems before anything else: the 60-second reset ladder , and a refresh of your provider’s lineup. Neither touches your favourites, settings or connections.

If it is an account, billing or activation problem — or the steps above genuinely did not help — get in touch with your Support ID from Settings → Account. Can't sign in? Account access help.