Using MyTVGuide
Check what a provider really offers
Test any provider line — one you use or one you are trying — and see what it actually carries rather than what it claims.
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More in Using MyTVGuide
- The TV Guide
- Remote Control Guide
- Favorites: lists, colors and numbering
- Movies & TV Series
- Recording & instant capture
- Settings, explained in one line each
- Keeping MyTVGuide up to date
- Getting more days in the TV guide
- Back up & restore your setup
- Signed in to the wrong account? Change account
- Can't sign in to your account?
- Getting recordings off the box
- Watch a programme that has already finished
- Picture-size badges in the Guide
Still stuck? Two things fix most one-off problems before anything else: the 60-second reset ladder , and a refresh of your provider’s lineup. Neither touches your favourites, settings or connections.
If it is an account, billing or activation problem — or the steps above genuinely did not help — get in touch with your Support ID from Settings → Account. Can't sign in? Account access help.